Messaging Program & SMS Terms

1. Program name and who sends the messages

Program name: MyClubControl Club Notifications. Messages are sent by MyClubControl on behalf of the specific club a member belongs to. A member only ever receives messages from their own club. We do not send marketing or promotional text messages, and we never message anyone who is not a member of a club using the service.

2. What messages are sent

All text messages are transactional and relate to the member’s own membership:

• Membership dues reminders before a payment is due, and a notice if it becomes overdue.
• Membership renewal reminders before a membership expires.
• Event reminders and cancellation notices for events the member said they are attending.
• Reminders to return club equipment the member has borrowed.

2b. What we deliberately do NOT send by text

We do not send account invitations or any other message by text to someone who does not already have a MyClubControl account. A person who has not signed in has had no opportunity to consent, and a phone number supplied by a club officer is not that person’s consent. Clubs invite new members to create an account by email only.

3. How members opt in

Consent is always an explicit action taken by the member. Being added to a club’s roster by a club officer does not opt anyone in to text messages, and we do not infer consent from club membership, from registering an account, or from providing a phone number.

A member opts in inside their own MyClubControl account, under Account → Membership Settings. That screen contains a checkbox that is unchecked by default, next to their mobile number field. The member must enter their number and tick the box themselves. The exact wording next to the checkbox is:

“I agree to receive text messages from my club about my membership — dues and renewal reminders, and event reminders and cancellations. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.”

The date and time each member gives consent is recorded against their membership record, together with the screen it was given on. Unticking the checkbox withdraws consent immediately and stops all text messages to that number.

Because a club’s member area is private to that club, the opt-in screen is behind a sign-in. Carrier reviewers who need to see the screen itself can request access via the contact details in section 8 and we will provide a walkthrough.

4. Message frequency

Message frequency varies and depends on the member’s own club activity — typically a few messages per month at most, driven by dues dates, events the member has signed up for, and equipment they have borrowed. We do not send recurring scheduled marketing messages.

5. Cost

Message and data rates may apply. MyClubControl does not charge members for text messages; any charges come from the member’s own mobile carrier under their plan.

6. How to stop messages (opt out) and get help

• Reply STOP to any message to stop all text messages immediately. We will send one final message confirming that you have been unsubscribed, and no further messages will be sent unless you opt in again.
• Reply HELP to any message for help, or contact us using the details in section 8.
• You can also untick the consent checkbox at any time in Account → Membership Settings, or ask your club administrator to remove your number.
• Opting out of text messages does not affect your membership, and you will still see notifications inside the app.

7. Carriers and privacy

Carriers are not liable for delayed or undelivered messages. Text messages are transmitted on our behalf by Twilio. We do not share, sell, or otherwise provide mobile phone numbers, SMS opt-in information, or messaging consent data to third parties or affiliates for marketing or promotional purposes.

See our Privacy Policy and Terms of Service for full details.

8. Contact

Trinity Commerce LLC (doing business as MyClubControl)
702 Cypresswood Cv, Spring, TX 77373, United States
support@myclubcontrol.com